Shipping Policy

Last updated: [date of owner approval]

Where we ship

BAC-VIAL currently ships to addresses within the United States only. We do not currently ship internationally.

Processing time

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

Processing time is not delivery time. Processing is the time we need to prepare your order for shipment. Carrier transit time begins after the package is handed to the carrier and is in addition to processing time.

Shipping cost

Shipping is free on all orders shipped within the United States. There is no minimum order amount.

Delivery

We do not guarantee delivery dates. Delivery estimates provided by carriers are estimates only and are not guaranteed. Once a package has been accepted by the carrier, delays caused by the carrier, weather or other events outside our control may occur.

When tracking information is available, it will be sent to the email address provided at checkout.

Shipping address

Please make sure your shipping address is complete and accurate. You are responsible for the accuracy of the shipping information you provide. If you notice an error, contact us immediately at Support.Vialbac@gmail.com; we cannot guarantee changes once an order has been processed or shipped.

Lost or damaged shipments

If your package appears lost, or arrives damaged, contact us at Support.Vialbac@gmail.com as soon as possible. Please include your order number and, for damaged shipments, photos of the item and packaging. We will review the issue and work with you and the carrier toward a resolution.