Support
Frequently asked questions.
How quickly are orders processed?
Orders are generally processed within 1–2 business days. Processing time is the time it takes us to prepare your order for shipment — it is not a delivery time, and carrier transit time is in addition to it. See our Shipping Policy for details.
Where does BAC-VIAL ship?
BAC-VIAL currently ships within the United States only.
How much is shipping?
Shipping is free on all U.S. orders. There is no minimum order amount.
Which configurations are available?
BAC Water is available as a 3mL 10-pack, a 10mL 2-pack and a 10mL 10-pack. Current prices are shown on the product page.
Where can I find testing documentation?
Certificates of Analysis are published on our Testing page and on the product page. Each certificate states the product, size and lot it covers, and applies only to that product and lot — a certificate for one size or lot does not apply to other sizes or lots.
Do I need an account to order?
No. You can check out as a guest. Creating an account at checkout is optional.
Can I cancel or change my order?
Contact us as soon as possible at Support.Vialbac@gmail.com with your order number. Orders can usually only be changed or cancelled before they have been processed for shipment; once an order has shipped it cannot be cancelled. See our Refund / Return Policy.
What if my order arrives damaged or incorrect?
Email Support.Vialbac@gmail.com promptly with your order number and photos of the item and packaging. Returns and refunds are handled according to our Refund / Return Policy.
How can I contact BAC-VIAL?
Email us at Support.Vialbac@gmail.com. Please include your order number if your question is about an order.